Order Support
Something Not Quite Right?
If something has gone wrong with an order, or you simply need to ask us something about it -please get in touch.
Our small customer-service team receives support enquiries through a shared mailbox, which means the right member of the team can pick up your message and help.
Our Aim
We aim to provide a response to customer enquiries within 24 hours.
Occasionally, particularly during busy periods, it may take a little longer - but your message won't simply disappear into the void.
Send Us an Order Support Request
For the quickest help, complete our Order Support form.
Where possible, please include:
- Your name
- Your order number
- The email address used to place the order
- A brief explanation of the problem
- Photos where they would help us understand an issue
Prefer Live Chat?
You can also contact us through the Live Chat function on the store.
If somebody from the team is available, we'll respond there.
If we're away from the chat, your message will automatically be sent to our shared support mailbox, so you don't need to send the same message twice.
We'll then get back to you as soon as possible.
Before You Message Us...
Your answer may already be waiting in our FAQs.
You may also find these pages useful:
Already Received a Dispatch Email?
If your order has already left us, check the tracking link in your dispatch email first.
If the tracking information doesn't answer your question, come back to us and we'll take a look.
